RETURN & REFUND

I want to return the product I purchased. What should I do?

If you are not satisfied with any of the products you have purchased for any reason, you may return them within 14 days and receive a refund. To initiate the return process, simply go to the "My Orders" page and click the "Create Return" button next to the relevant product.

The return shipping cost is the responsibility of the customer.

Important Information

* The products you wish to return must be securely packaged in their original packaging and must be unused, undamaged, with all original tags attached.

* When returning fragile items, you must retain and reuse the protective materials (such as Styrofoam, bubble wrap, and the original box) used to ship the product to you, ensuring that the item is packaged in the same way. The customer is responsible for any damage that may occur during return shipping.

* Once we have inspected your product and confirmed that it meets our return conditions, you will be notified of the return status via email. The refund will be processed within 3–5 business days from the date of the confirmation email.

* If the product does not meet our return conditions, it will be shipped back to your address free of charge.

I want to exchange the products I purchased. What should I do?

Direct exchanges are not available for purchased products. However, you can exercise your right to return the product and request a gift voucher. You can then use this voucher to purchase the product you wish without making an additional payment.

For further assistance, please contact us at info@daspieces.com.

The product I received is damaged or defective. What should I do?

If a product you purchased from Das Pieces arrives damaged or defective, you may return it within 14 days and receive a full refund. You can submit a return request through the "My Orders" page or contact us at info@daspieces.com. In this case, you can return the package using free shipping.

The products I received do not match my order. What should I do?

If the products you received are different from the items you ordered, please submit a request through the "My Orders" page or contact us at info@daspieces.com. Our customer service team will get back to you with the necessary information as soon as possible.